OTT Painters Ottawa ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use, and protect information when you use our website or services.
Information We Collect
Information You Provide
When you request a quote or contact us, we collect:
Name
Phone number
Email address
City/neighborhood
Project details you choose to share
Automatically Collected Information
When you visit our website, we may automatically collect:
Page views: Which pages you visit and how long you stay
Referrer: Which website sent you to us (if any)
Device type: Mobile, tablet, or desktop
Approximate location: City and region only (not exact location or IP address)
Interaction events: Clicks on "Get Instant Quote" buttons, phone links, and form interactions
How We Use Your Information
Quote Requests
We use your contact information to:
Respond to your quote request
Schedule site visits
Provide estimates and project details
Follow up on your inquiry
Website Analytics
We track website usage to:
Understand which services are most popular
Improve our website experience
Identify which marketing channels work best
Optimize our quote process
We do NOT:
Sell or share your information with third parties for marketing
Track your exact location or store IP addresses
Use invasive tracking technologies
Combine data across multiple websites or services
Cookies & Consent
Essential Cookies
Our website uses essential cookies to function properly. These remember your cookie consent choice and maintain basic functionality. These cannot be disabled.
Analytics Cookies
If you consent, we use analytics cookies to track page views, button clicks, and form interactions. This data helps us improve our website and services.
You can:
Accept analytics cookies (tracks events in detail)
Reject analytics cookies (only aggregate page view counts are stored locally)
Change your choice anytime using the controls below
Manage Cookie Preferences
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Data Storage & Security
Your quote request data is stored securely and accessed only by authorized staff. Website analytics data is stored locally in your browser and sent to our servers in batches.
We implement reasonable security measures to protect your information, including:
Secure data transmission (HTTPS)
Access controls for staff
Regular security reviews
Data Retention
Quote requests: Retained for 2 years for follow-up and record-keeping
Analytics data: Retained for 1 year to identify trends
Completed project records: Retained for 7 years for warranty and legal purposes
We do not use third-party analytics services (like Google Analytics) or tracking pixels. All analytics are handled internally to maintain your privacy.
Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect information from minors.
Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.
Contact Us
If you have questions about this privacy policy or our data practices, please contact us: